Desktop/Laptop or Server Hardware Knowledge and Management in an enterprise environment.
Extensive experience with common third-party tools used to manage/support large environments. i.e. SCCM.
Knowledge of common Windows Infrastructure i.e. Active Directory/GPO/DFS/PKI.
Deep technical understanding of Windows operating systems up to and including Windows 10/Server 2019.
Strong troubleshooting mind-set (i.e. parsing event logs, SysInternals tools, analyzing memory dumps etc).
Experience of Automation and providing Self service Capability.
Advanced scripting skills with PowerShell.
Experience of SCCM 3rd party vendor catalog.
Experience of System Center Orchestrator and SMA.
Experience of patching technologies (SCCM, Bigfix, Avanti, Shavlik)
Experience of Windows 10 Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc)
Experience with remote access solutions such as Microsoft DirectAccess or Always On VPN.